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Titan Travel Protection Promise

Updated 03 September 2020

Read our latest travel updates regarding COVID-19 and Peace of Mind Policy.

With a multitude of awards and over 40 years’ experience to our name, we are the escorted tour specialist. We are determined to curate and offer the very best escorted tours, while keeping all our customers safe, well and happy. Titan’s Protection Promise has been created to make sure you feel safe and secure when you choose to travel with us. From ensuring we have a clean environment throughout, following current social distancing guidelines and prioritising your health and wellbeing, we will continue to monitor the situation to make sure you have a worry-free holiday.

*Based on current guidelines. This page is updated as per the latest information and advice.

Hassle-free bookings and unlimited changes

When you book a holiday with us we want to make sure you can do so with confidence.

  • Our Early Bird Price Promise means we’ll automatically pass on the difference if we lower the price of your holiday after you’ve booked.
  • We introduced our Flexi Deposit to allow you to make unlimited changes to your holiday up until final payment, with no additional fee.*
  • If we have to cancel your holiday, you can switch to another date or tour (changes in price will be confirmed at this time) or opt for a full cash refund within 14 days. No questions and no credit notes, guaranteed.
  • We’re ABTA and ATOL bonded, so your money is safe with us.

* Fees may apply for non refundable flights or higher deposit tours, please ask one of our advisors for full details

Safeguarding your money

  • All customers travelling on flight-inclusive holidays will be 100% financially protected as your money will now be held in a separate Trust account, overseen by the Civil Aviation Authority.
  • Holidays without a flight, such as our UK short breaks and no-fly cruises, are also 100% protected by ABTA
  • If Titan has to cancel your holiday, you will get a no-quibble cash refund within 14 days.
  • Book with confidence and be reassured your holiday, money, safety and wellbeing will be protected.

We’re here, even before you’ve packed your bags…

Whether it’s before you depart for your trip or during your holiday, you will have round-the-clock support from our teams here in the UK and from your dedicated tour manager at your destination, as well as our 24-hour duty officers.

You can contact us at any time with questions, but due to the ever-changing situation, we will send you detailed up to date information that will cover all aspects of your holiday from start to finish a few weeks prior to your date of departure. Should you need to complete a COVID-19 health declaration (in line with current guidelines) prior to travelling, we will contact you. We may also need to send these declarations to our trusted partners, who have this as a condition of acceptance before travel.

Our Protection Promise includes:

Our commitment to cleanliness

Providing a clean environment for our customers is paramount. Here is a list of all sanitising measures that will be in place throughout your holiday. .

VIP Travel service

  • Our VIP drivers will make sure their vehicles are sanitised and spotless for your journey to and from the airport.
  • Our friendly drivers will be adhering to strict health and safety guidelines.

At the airport

On coaches and excursions

  • All drivers will be fully trained to ensure they follow strict hygiene standards
  • Hand sanitiser will be provided and must be used before entering and leaving the coach
  • You will need to wear a face covering while on board
  • We may need to restrict our seat-rotation policy, meaning your seat will be assigned
  • Coaches will be rigorously cleaned before each journey, and frequent touchpoints sanitised multiple time a day, including handrails, tables and doors
  • Where possible fresh air will be circulating the coach as frequently as possible. We will also ensure air filters are checked, cleaned and replaced regularly
  • We will use sanitised personal audio devices on excursions where possible in order to adhere to social distancing rules
  • We will ensure that all attractions we visit will adhere to local requirements on hygiene and social distancing. At some attractions you may need to wear face coverings

At our hotels

  • All hotels must adhere to Titan’s enhanced hygiene standards, as well as all local requirements for cleanliness and social distancing measures
  • Enhanced sanitisation and deep cleaning of rooms, including touch-point surfaces such as switches, handles and remote controls
  • Frequent deep-cleaning of all public areas, including reception, elevators, restaurants, bar and pool

At mealtimes and dining

  • Restaurants, whether in or outside of hotels, must also adhere to strict hygiene procedures, including sanitising your hands before being seated. Tables may be spread apart depending on social distancing requirements
  • You will still get a great choice of tempting and tasty meals, but self-service buffets are not currently an option, meaning that meals will be served to you either at your table or from the buffet counter

Trusting our respected partners

We are always committed to teaming up with like-minded and trusted partners who share our core values and will also have to follow strict safety procedures while Titan customers are travelling with them.

Why choose a Titan Travel tour or cruise?

Our award-winning collection of holidays covers all seven continents, with carefully planned itineraries ranging from rail journeys and river cruises, to small-group adventures and trips exclusively for solo travellers

Protection Promise

Our promise that we will ensure your holiday is safe and secure

VIP Travel Service on every holiday

Smooth transfers to and from home with unlimited mileage

97% would book again

Holiday reviews and ratings from verified Titan travellers

Early Bird Price Promise

Early bookers will never pay more than last-minute bookers